payments and cancellation
Payment
and Cancellation Policy
Deposit
Deposit can be made via Bank deposit or Credit Card.
Cancellation fees: Low Season
If the booking has been made via a 3rd party booking agent, additional cancellation fees may apply to cover any commissions paid. We strongly recommend that you have travel insurance to cover you in the event of an unforeseeable cancellation. Travel insurance can be purchased from various suppliers eg: www.aigtravel.com.au/tresidder
These cancellation fees are from South Australian Tourist Commission.
If cancelled inside 14 days and we can rebook, we will refund rebooked accommodation.
Please think before you book as by booking you are committing to a firm business transaction. We
recommend taking out travel insurance to cover the need to cancel due to illness or other unforeseen
circumstances.
Travel insurance can be purchased from various suppliers eg: www.aigtravel.com.au/tresidder
Harold’s Coastal Cottage reserves the right to pre-authorise credit cards prior to arrival
Abby & Richie Miller
Harold’s Coastal Cottage
2/33 Harold Street
Robe SA 5276
Ph: 0427 027 148 or 0417 810 847 Fax: 08 8768 2155
Email: haroldscoastalcottage@gmail.com
Deposit
- We require an amount equal to the first night accommodation as a deposit/bond to be received within 7 days of reservation. Unless we receive the deposit the booking automatically cancels. The deposit/bond will be returned to your credit card the next day on inspection of the cottage, otherwise taken off your accommodation
- Full accommodation cost is payable in full 14 days before arrival for Low Season, 30 days prior for Peak Period.
- Non Payment of Full Amount – If after a number approaches this amount is not paid within 14 days of arrival Low Season and 30 days arrival Peak Season the booking may be cancelled and the holding deposit will not be refunded.
- If you leave early once inhouse no refunds will be given. No show will incur full value of accommodation.
Deposit can be made via Bank deposit or Credit Card.
- You must only provide credit card details for which you are authorised to use.
- Use of American Express incurs a surcharge of 2%.
- Mastercard /Visa credit cards surcharge is 1%
- Invoices are issued, and payment must be made, in Australian dollars.
- By making payment of the total fee, you have an exclusive licence to occupy the property for the days specified when you book (but not possession).
- Our right to cancel - we reserve the right to cancel your reservation if we have made a mistake in relation to the price of your stay. We will ensure that we notify you of such mistakes within a week of your booking, provided your stay has not started yet.
- All cancellations must be in writing by email or by fax and must be received by Harold’s Coastal Cottage.
Cancellation fees: Low Season
- Outside 14 days – full refund except for a $30 Administration fee
- 14 days – 7 days – Cancellation fee of 1 nights accommodation
- 7 days -24 hours – Cancellation fee of 100% of total booking
- Less than 24 hours or reduced stay – Full charge of total booking
- After stay has commenced – Full charge of total booking
- No show without any notification – Full charge of total booking
- Outside 30 days – full refund except for a $30 Administration fee
- 30 days – 14 days – Cancellation fee of 50% of accommodation booked
- 14 days or Less or reduced stay Cancellation fee of 100% of total booking. Full charge of Booking
- After stay has commenced – Full charge of total booking
- No show without any notification – Full charge of total booking
If the booking has been made via a 3rd party booking agent, additional cancellation fees may apply to cover any commissions paid. We strongly recommend that you have travel insurance to cover you in the event of an unforeseeable cancellation. Travel insurance can be purchased from various suppliers eg: www.aigtravel.com.au/tresidder
These cancellation fees are from South Australian Tourist Commission.
If cancelled inside 14 days and we can rebook, we will refund rebooked accommodation.
Please think before you book as by booking you are committing to a firm business transaction. We
recommend taking out travel insurance to cover the need to cancel due to illness or other unforeseen
circumstances.
Travel insurance can be purchased from various suppliers eg: www.aigtravel.com.au/tresidder
Harold’s Coastal Cottage reserves the right to pre-authorise credit cards prior to arrival
Abby & Richie Miller
Harold’s Coastal Cottage
2/33 Harold Street
Robe SA 5276
Ph: 0427 027 148 or 0417 810 847 Fax: 08 8768 2155
Email: haroldscoastalcottage@gmail.com
